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Service


Our commitment to service starts long before any faults arise. Our structured customer relationship management is designed to prevent problems before they arise.


Support

Our detailed knowledge of the system configurations of each of our customers, combined with the short decision-making channels within our service team, allows us to deal with any problems at short notice and to provide solutions immediately. Our qualified service personnel is available round the clock and via all means of communications, including the World Wide Web.


Organisational consulting

Our experience in a range of into-plane operations featuring different corporate structures will help you find the organizational structure best suited to your particular field of activity. Our input will create the preconditions for smooth process flows and high levels of satisfaction within your organization. You choose whether you want us to merely provide consultancy services during project implementation or to come up with the design of the entire implementation concept.


Technical product consultancy

We can meet the complex requirements of your individual software system thanks to the experience we have gained in implementing systems geared to handling a diverse range of factors around the world.

Our task is to fine-tune your hardware and software environment so that it is capable of meeting your various requirements in such a way that operational errors can be prevented. Our input will provide you with the wherewithal to use our modules from the FHS product family with skill and confidence to facilitate smooth operation.


Training

The quality of the FHS is directly related to the skill of the personnel operating it. For this reason, we provide you with support for the entire project duration and ensure trouble-free commissioning upon completion. Our after-sales service will continue to supply you with detailed information and documentation to match your individual level of skill.




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